HOW TO MAKE A COMPLAINT IS CHANGING
How to make a complaint about primary care services is changing on 1 July 2023
From 1 July 2023 the way members of the public make a complaint about primary care services (GPs,
dentists, opticians or pharmacy services) is changing.
After 1 July 2023 members of the public who want to make a complaint about primary care services
to the commissioner should contact Northamptonshire Integrated Care Board instead of NHS
England.
They can do this by:
Telephone: 01604 476777
E-mail: northantsicb.patientexperience@nhs.net
Writing to: Patient Experience Team, Francis Crick House, Summerhouse Road, Moulton Park,
Northampton, NN3 6BF
Patients who want to make a complaint directly to the provider of the primary care service, can still
do this – that does not change on the 1 July 2023.
Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter
from NHS England informing them that the ICB is now handling their complaint with confirmation of
their case handler.
Members of the public with any ongoing complaints received before 1 July 2022 will receive a letter
from NHS England informing them that their complaint is being retained by NHS England with
confirmation of their case handler.
For further information please visit the Northamptonshire ICB website
Should you wish to make a complaint, please see the complaints leaflet below
Complaints leaflet